BOOKING

🟢 Booking

Whether your pet needs veterinary care—or you’re simply unsure and want to have them checked—you can request a visit easily through our online booking system or by contacting us via phone or message.

Appointments are available across four time windows:

• Morning, 7:00 – 12:00 noon
• Afternoon, 12:00 noon – 17:00
• Evening, 17:00 – 20:00
• and Night. 20:00 – 23:00

If you need a specific or exact time (rather than a time window), you can request an Priority Appointment, which offers more precise scheduling and prioritisation*.

When you book, you’ll be asked to enter your pet’s details and a brief description of the issue. Once we receive your request, we’ll review it based on urgency and logistics, and get back to you within 5–10 minutes to confirm whether we can attend in a timely manner—and give you an estimated arrival window.

On the day of your appointment, we’ll send you an ETA update about 30 to 60 minutes before the visit, so you know when to expect us.

🏡 What to Expect During a Visit

We’ll arrive at your home with everything we need to carry out a thorough consultation—whether it’s a routine check-up, diagnostic procedure, or treatment.

• Almost all common medications can be dispensed at your doorstep during the visit.
• In rare cases where we don’t stock a specific medication or a large quantity is needed, we’ll work with you to find the best solution. This may include temporarily using a similar-acting medication, dispensing a smaller amount on the spot and supplying the rest later by post, arranging delivery via courier, or issuing a prescription for you to collect the medication from a local pharmacy.
• If you prefer to source medications or diagnostic services yourself, we’re happy to provide a prescription or referral so you can access them through your preferred pharmacy or diagnostic centre.
• If your pet requires diagnostics that need to be performed in a laboratory, we can arrange that too. We’ll collect the sample during the visit and submit it to one of our trusted partner labs in Australia—such as IDEXX Laboratories, Vetnostics, and others.
• Most test results are returned within 24 hours or less. Once received, we’ll interpret the results and contact you with a clear, plain-English explanation and discuss any next steps if needed.
• You can expect clear communication, no rush, full consent before any treatment or medication, and written follow-up notes to keep everything transparent.

* Priority Appointments
Need a visit at a exact time? You can request a Priority Appointment, which ensures your consult is scheduled within a tighter window. These are ideal if you have time constraints or if your pet needs attention at a particular hour. Please note: We do our best to be punctual and on time; however, due to travel logistics and unforeseen circumstances, we can’t always guarantee arrival at the exact scheduled time. In this context, “exact time” means within 30 minutes before or after the booked time. Priority appointments incur an additional fee.